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We offer a full community server setup on Telegram and Discord and all kinds of bots’ integration. There’s nothing we can’t install or automate, and our team are experts in setting up servers that work.
We can handle everything from:
- Industry standards channel creation & security setup
- Populating channels with content
- Custom bots setup
- Verification systems
- Gamification
- 24/7 moderation and engagement
We use industry standard security practices to keep your customers safe, in the past we've saved projects more than 10x our monthly cost just by limiting their exposure to security risks during high traffic events (IDOs, ICOs, TGEs and NFT Minting).
We take talented support professionals and crypto natives and bring them into the world of crypto & NFT moderation. We provide 24/7 moderation, which is the core of our services. People with a high level of fluency when working with and managing web3 communities through:
- Discord
- Telegram
- Reddit
- other Web2 and Web3 social channels
We help communities:
- set up, build, and maintain knowledge databases
- help onboard new members
- teach them more about your project
- answer any questions
- handle whitelist data collection
- deal with bot attacks, spammers and scammers
We’re security experts, support experts, and meme extraordinaire. We can communicate with the most devoted crypto degenerates to soccer moms trying to buy their first NFT.
We can create seamless and enjoyable onboarding flows for new members joining your community, using:
- Engagement strategies
- Tested events
- Gamification
We know how to lead new members from passive to active, consumption to participation, through to ownership.
We have access to awesome developers, artists, marketing teams, and more. We know what works and doesn’t.
We coordinate with your marketing, product, and exec teams to adjust and effectively communicate and engage with the community as your project evolves.
We are data-focused. We track and regularly report:
- Community engagement
- Sentiment
- Opportunities
- Growth
- Common issues
- Questions and complaints
- Evaluation of success metrics
This data can be a great source of tangible information to demonstrate growth to key stakeholders and future investors. It also provides marketing and growth teams more information to examine the performance of anything - from product releases to events campaigns.
We also run complete QA & QC on all admins working your channels once a week to ensure you’re getting a consistent level of quality and our admins are continuously meeting SLAs.
Our team has marketing experts that create community strategies, including but not limited to desired community personas, desired actions, and best methodologies to unlock further engagement. We know how to strategically design, manage and scale thriving communities through setting up Web2 and Web3 engagement tactics.
We have contacts at several world-class crypto & NFT marketing companies. We know who can walk the walk and who’s just trying to shill services that don’t work. As a Mod Union client, you’ll get access to our list and prioritised access to their services as and when needed.
We are specialists in helping projects grow their influence. Our focus is onboarding and integrating reasonably-sized cohorts of new members and balancing community magnitude, connectedness, reach, and growth.
We know how to convert your members from passive to active, from consumption to participation, and shape the culture and systems within the community. We turn silent observers into active OG’s.
We know how to deal with potential tribalism and ensure you grow a healthy community that doesn’t just ban the FUD but converts it into a healthy and constructive conversation.
We encourage and help crypto companies create a corresponding “Bottom-up” Go-to-Community strategy that describes how and why you’re building the community. You can’t grow if you don’t know which direction you should be moving in.
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Fill in the form, and we’ll arrange a consultation to review your needs, get to know each other, and discuss pricing.
We’ll get a contract sent out for review. Once that’s signed, we can typically get the ball rolling asap, depending on your needs.
You will have your lead admin be the bridge between you and your community. Our job is to take the entire community management process off your hands and simplify everything for you.
We’ll schedule regular calls with a member of your team to discuss upcoming events, common questions, and requests we’re getting from the community.
